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Peter Osborne

My weekly Frictionless newsletter coaches readers to ask better questions so they can resolve customer pain points. It is designed to help salespeople who can't figure out what they need to close the deal, communications teams struggling to develop a more compelling corporate story, and corporate leaders who want to be seen as industry leaders.I'm an experienced ghostwriter and award-winning business journalist who supports executives and teams who have lots of knowledge but a scarcity of time & resources to answer the questions their customers and prospects have. My tagline is "Answer Their Questions. Close More Deals." I subscribe to 80+ newsletters and Google Alerts so you don't have to.

Featured Post

Frictionless #25: Does Your Website Has Spinach in Its Teeth?

Does Your Website Has Spinach in Its Teeth? A consulting firm hired me because its pipeline had dried up. Great reputation. Strong client work. Nobody calling. I looked at its website. Its “About Us” page still called them “a fast-growing startup.” They’d been in business for 15 years. The home page didn't tell me what they do, how it will make the reader's life better, and what the reader needs to do to get it (Donald Miller's Grunt Test). Their services page listed three different value...

If you're a recent grad who's been job searching for months—or a parent watching your graduate collect rejection emails—this message is for you. Maybe you're over 50 and getting passed over yourself. Maybe it's your kid who can't land that first role despite a stellar GPA. Or maybe (and this is the brutal reality for some families) it's both. You've sent out dozens, maybe hundreds, of applications. You've tweaked resumes. You've applied to jobs you're overqualified for and jobs that are...

I'm shamelessly stealing from Chris Orzechowski for this quick post (with a tip of the hat to Josh Spector for sharing this idea). I'll have a meatier post on conducting a quick review of your website and/or LinkedIn profile in the next few days, but I'd love to get feedback from each of you today. Imagine you could hire me to help you with your individual or corporate brand messaging for $0. What would you have me do for you? What problem would you want me to solve for you? How could I help...

Help me make adjustments and serve you better

I'm shamelessly stealing from Chris Orzechowski for this quick post (with a tip of the hat to Josh Spector for sharing this idea). I'll have a meatier post on conducting a quick review of your website and/or LinkedIn profile in the next few days, but I'd love to get feedback from each of you today. Imagine you could hire me to help you with your individual or corporate brand messaging for $0. What would you have me do for you? What problem would you want me to solve for you? How could I help...

A school of fish ignoring your resume

They're not ghosting you. They just don't see you. A 50-year-old exec posted this on Reddit after months of job searching: “154 resumes sent. 48 rejections. Nothing from the rest.” If you’ve felt that silence, you know how brutal it is. But here’s the truth most career advice won’t tell you: 👉 It’s not your age. It’s your positioning. You’re fishing with 2015 bait in 2025 waters. And that’s why you’re invisible. The good news? Visibility isn’t luck. It’s a skill. And you can fix it. Here are...

School of fish just passing by your resume

They're not ghosting you. They just don't see you. A 50-year-old exec posted this on Reddit after months of job searching: “154 resumes sent. 48 rejections. Nothing from the rest.” If you’ve felt that silence, you know how brutal it is. But here’s the truth most career advice won’t tell you: 👉 It’s not your age. It’s your positioning. You’re fishing with 2015 bait in 2025 waters. And that’s why you’re invisible. The good news? Visibility isn’t luck. It’s a skill. And you can fix it. Here are...

Columbo -- One more thing ask questions

I've done a terrible job of getting to know you... After more than a year of sending this newsletter (admittedly, sometimes sporadically), I realize I know almost nothing about who's reading it or what you actually need. That's on me. So I took a course from Jason Resnick, who helps service providers build better client relationships through strategic email sequences. Jason's approach is refreshingly direct: Stop guessing what people want and start asking them. New subscribers will get a...

boomerang families

“Is my room still available?” That’s the text a client’s mom got this past spring. Her son—brilliant kid, stellar GPA from a top university—has been job hunting for six months. Zero offers. Soul-crushing rejections. Or dead silence. But here’s the twist that made this story stick with me: Mom was dealing with the exact same problem. At 54, freshly “restructured” out of her VP role, she was getting the “overqualified” brush-off from every company she approached. Two generations. Same family....

What's your biggest challenge with defining or consistently communicating your personal or company brand? All you need to do is hit Reply and start typing. If you know someone struggling with this topic, please consider forwarding it to them. As thanks for responding (or just opening up this email and considering it), here's a link to a Proofreading Tips document I created a while back. I welcome your comments or suggestions for future issues. Drop me a note here. If you found this on...

Cleaning up the brand garbage

Is your "brand garbage" piling up? Statistics show most people land on home pages to get their questions answered, not to be inspired. That's a great reason to review your website and digital profiles in a disciplined manner to dump the brand garbage and be helpful. "Brand garbage" refers to the accumulation of outdated, inconsistent, and irrelevant content across your digital presence. I'm not talking about visual brand identity issues – this is about content that's past its expiration date....